Grievance Procedures

The following should be used when filing a complaint regarding any unethical actions during an interpreting assignment.

  1. Who may file a complaint?
    1. Any deaf or hard of hearing consumer of interpreting services
    2. Any hearing consumer of interpreting services
    3. Any interpreter who received an interpreter referral though Nebraska Commission for the Deaf and Hard of Hearing
    4. Any person having direct interest in the occurrence specified in the complaint
       
  2. The person filing the complaint should contact the Sign Language Interpreter Referral Services Coordinator; in person, by phone or by letter; and present a formal complaint IN WRITING. The complaint should specify the alleged offense as to the time, place, person(s) involved, and the actions. The coordinator will collect all of the information needed and an attempt will be made to resolve the problem.
     
  3. If the coordinator is unable to resolve the problem, they will present the formal complaint and all of the information to the Nebraska Commission for the Deaf and Hard of Hearing's Executive Director. The Director will meet with all parties involved in this specific situation in an attempt to resolve the problem.
     
  4. If the Director is unable to resolve the problem, the Director shall present the formal complaint and all the information to the Nebraska Commission for the Deaf and Hard of Hearing Commission Members for review and action.
     
  5. Any person filing a complaint should be made aware of his or her right to register their complaint with the local or state interpreter organization or the National Registry of Interpreters for the Deaf.
     
  6. Any person who has filed a complaint and is dissatisfied with the decision rendered should be made aware of his or her right to file an appeal with the Nebraska Commission for the Deaf and Hard of Hearing.